This Privacy Policy outlines the commitment of SerVC, Ltd. and its affiliated entities (collectively, "Orca", “SerVC,” “we,” “us,” or “ours”) to safeguard the private information of our employees, clients, and business partners (collectively, “you” or “your”). By accessing or using our websites, related applications and services at https://servc.co.il, https://orcainc.com, https://fms.servc.co.il, http://app.servc.co.il, and other subdomains (collectively, the “Services”), you agree to the terms and practices described in this Policy.
This Policy details the types of information we collect from you, or that you provide, when you visit, access, or use our Services. The information we collect may include details you provide through forms on our websites, correspondence records, survey responses, and materials you upload. Different privacy notices may apply to specific services offered through our websites, and we will provide those notices to you when applicable.
This Policy covers information collected:
On our websites. In email, text, and electronic messages between you and our Services, including through third-party services used by our websites for support functions. Offline or through other means, including on other websites operated by SerVC and its affiliates. We might collect a variety of information directly from you, automatically as you navigate our websites, and from third parties to provide and improve our services:
Please be aware that any information you provide or transmit to third parties is done at your own risk.
The information we collect is used for several purposes:
We retain your information only as long as necessary for these purposes and dispose of it securely when no longer needed.
SerVC states that it does not seek to collect special categories of personal data, referred to as “sensitive data,” which includes racial or ethnic origin, political opinions, religious beliefs, health data, genetic and biometric data, or trade union memberships. If unsolicited sensitive data is provided to SerVC, the user consents to its use in conformity with the Privacy Policy.
SerVC pledges to only collect data that is of legitimate interest and necessary for improving its products and services. SerVC is committed to maintaining fairness and transparency in how we collect and process data. SerVC explicitly states that we will never sell user data and will only share personal data with explicit consent for a specific reason. By using our Services, you consent to the collection, use, and disclosure of your personal information as described in this Policy. You have the choice to withhold or withdraw consent for non-essential uses of your data.
We may disclose aggregated and personal information to employees, affiliates, contractors, service providers, legal advisors, and other third parties as necessary for our services. We may also disclose personal information to law enforcement, regulatory, or other government agencies as required by and in accordance with applicable laws, regulations, legal obligations, enforce agreements, or to protect our rights and safety.
We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us at support@servc.co.il.
If you are a California resident, you have specific rights regarding your personal information under the CCPA. To exercise these rights, please email us at support@orcainc.com. We will respond to your request within 45 days and provide a basis for any denial.
California residents may request information regarding our disclosure of personal information to third parties for direct marketing purposes. To make such a request, please email us at support@servc.co.il.
If you are a resident of the European Union, you have rights under the GDPR, including access, rectification, erasure, data portability, objection, and consent withdrawal. To exercise these rights, please email us at support@servc.co.il.
You can review or change your personal information by logging into your user/investor account profile(s) on the websites. For assistance, email us at support@orcainc.com. We may retain certain information as required by law or for legitimate business purposes.
We implement security measures to protect your information from unauthorized access and loss. However, please keep your password confidential and avoid sharing it. We encourage two-factor authentication for an enhanced security.Additionally, you are responsible for providing accurate and updated information. We strive to maintain data quality and integrity.
We monitor our data practices to ensure compliance with this Policy and applicable laws, and we have mechanisms for addressing privacy-related complaints and concerns.
We take the security of our systems seriously and encourage you to report any incidents, bugs, failures, vulnerabilities, or any other technical concerns related to our Services. Additionally, if you have any specific requests for information not covered by this Privacy Policy, please reach out to us.
How to Report:
We strive to respond to all reports within 72 hours, and where applicable, we will take appropriate steps to address any reported issues, including notifying relevant parties or regulatory authorities.
To provide and enhance our services, we work with trusted third-party service providers who may receive personal information (PII). These third-party vendors assist us in hosting, data storage, communication, and operational functions. The following third parties are authorized to receive PII for these purposes: Heroku, AWS S3, AWS Cognito, MongoDB, Twilio, Box, Zapier, Termly, and Webflow. We ensure that these third parties maintain industry-standard security measures in compliance with SOC II requirements to safeguard your personal information. Your data is shared with these providers solely for the purposes of delivering our services, and we ensure that appropriate data protection agreements are in place.
You have the right to object to the processing of your personally identifiable information (PII) in certain circumstances, as required by applicable data protection laws, including SOC II standards.
How to Object:
Exceptions:
Please note that objections may not apply if the processing is required for legal obligations, contract fulfillment, or the protection of vital interests.
We will post any changes to this Policy with a notice on our websites. It is your responsibility to stay updated by periodically checking our websites and this privacy policy. Your continued use of the Services after any changes to this Policy constitutes your acceptance of those changes.
For questions, complaints, or exercising your rights under this Policy, contact us at:
Website: https://www.orcainc.com/privacy-policy
Email: support@orcainc.com
Postal Address: WeWork, 1st floor, Shankar St. 1, Herzliya, 4672501, Israel
